ClipAI (“ClipAI”, “we”, “us”) provides an AI-powered service that analyses videos you upload, detects highlight clips, generates captions, and - at your direction - publishes those clips to your connected social media accounts. This policy explains what we collect, how we use it, who we share it with, and the choices you have.
Information We Collect
- Account information: your name and email address, and authentication identifiers if you sign in with a third-party provider.
- Content you provide: videos you upload or import, and the transcripts, clips, captions, and thumbnails generated from them.
- Social account connections: OAuth access and refresh tokens (or app passwords) for the social platforms you choose to connect. These are stored encrypted (AES-256-GCM) and used only to publish on your behalf.
- Billing information: subscription status and customer identifiers. Card details are handled by our payment processor and are never stored on our servers.
- Usage and technical data: processing job status, basic logs, and request metadata needed to operate and secure the service.
- Free tool uploads: if you use the free clip-scoring tool without an account, the clip you upload is stored only long enough to score it and is deleted automatically within 24 hours.
- Clipper marketplace submissions: if you submit a post to a brand’s public campaign brief, we collect the post URL, an optional handle, and the platform you name. To verify the submission, we may look up publicly available information about that post URL (such as view counts or caption text) via that platform’s public API, where one exists.
How We Use Your Information
- To transcribe, analyse, and detect clips in your videos, and to render and store the resulting clips.
- To publish clips to the social accounts you explicitly connect and schedule.
- To manage your account, subscription, and usage limits.
- To operate, secure, debug, and improve the service.
- To send service-related email (e.g. account, billing, and processing notifications), and product email about your trial and account, such as onboarding tips and trial reminders.
Third-Party Processors
We share data with the following service providers strictly to operate ClipAI. They process data on our behalf and are not permitted to use it for their own purposes:
- Groq - receives the audio of speech videos to produce transcripts.
- Anthropic (Claude) - receives transcript text and/or video frames to score and title clips.
- ElevenLabs - receives clip audio to produce a dubbed soundtrack, only when you opt into AI dubbing.
- Cloud infrastructure: Vercel (web hosting), Fly.io (processing), Supabase (database), Tigris (video/clip storage), and Upstash (queue/cache).
- Stripe - payment processing.
- PostHog - product analytics (usage and technical events), associated with your account identifier and email address. PostHog also records session replays (a reconstruction of pages you visit and interactions you make on our site) to help us find and fix usability problems. Everything you type is masked before it leaves your browser, video and file-upload elements are blocked from capture, and billing pages are excluded from recording.
- Google - Google Analytics (GA4) receives page views and product events tied to a per-browser identifier, and Google Fonts serves our typefaces, which discloses your IP address to Google.
- DataFast - privacy-friendly website analytics (page views and traffic source).
- Sentry - crash and error diagnostics, which can include device, browser and app version alongside the error itself.
- RevenueCat - subscription state for purchases made in the iOS app. It receives an account identifier and the purchase result; the payment itself is handled by Apple.
- Email delivery providers for transactional email.
- Social platforms you connect (e.g. TikTok, Instagram, YouTube, LinkedIn, X, Threads, Bluesky) - receive the clips, captions, and metadata you choose to publish.
- YouTube and Bluesky’s public APIs - queried, read-only, to verify a clipper marketplace submission’s public view count and caption text against the post URL submitted.
We do not sell your personal data or your content to anyone.
Data Retention
We retain your account data, videos, and clips for as long as your account is active. You can delete individual videos (which removes their clips) at any time. You can delete your entire account from Settings in the ClipAI iOS app, or by emailing us - see our Data Deletion page. Disconnecting a social account removes its stored tokens. Some records may be retained where required for legal, security, or accounting purposes.
Security
Social credentials are encrypted at rest. Access to the service is authenticated, and traffic is served over HTTPS. No system is perfectly secure, but we take reasonable measures to protect your data.
Your Rights
You can access, correct, or delete your personal data, and you can request a copy of it by emailing us. You can revoke ClipAI’s access to a connected social account at any time, both within ClipAI and from that platform’s own settings. Depending on where you live, you may have additional rights under laws such as the GDPR or CCPA.
Children
ClipAI is not directed to children under 13 (or the minimum age required in your jurisdiction), and we do not knowingly collect their data.
Changes
We may update this policy. Material changes will be reflected by the “Last updated” date above.
Contact
For privacy questions or data requests, contact us at clipaionline@outlook.com. You can also manage or delete your data as described under Data Retention above.